SHIPPING & RETURNS

Refunds

As long as the wetsuit production has not begun, we will be able to refund or amend your order. Once it is in production, it is non-refundable.

How long before I receive my wetsuit?

Each and every wetsuit is carefully handmade with close attention to detail. As such, it takes time to create the perfect wetsuit for you. You can expect to receive your wetsuit in about 5 to 6 weeks. Check with us for more exact estimated shipping times when placing your order.

How much are shipping costs?

We will ship directly to you from our workshops in Italy. Shipping costs are calculated at checkout and ranges from A$100-$250.

The default option is to send and track your shipment using your national carrier (e.g., Australia Post). All shipments are tracked and we will provide you with a tracking number.

If you need a faster and more reliable shipping option, we can also ship your wetsuit via DHL for an extra cost. You can select this option on Checkout.

*Important: For shipments outside of Australia, you are responsible for checking the import/export laws and duties requirements for the shipment of your wetsuit to your requested destination. Our shipping costs only cover the original courier costs, and do not cover any import duties or taxes charged at the destination – you will be responsible for those as the consignee. We are also not able to provide advice on international duties. We do not cover any other costs such as redirection or returns. Once the shipment is with the logistics provider, you will need to liaise directly with the logistics provider to make sure the shipment gets to you, including any duties payable or other issues with the shipment (e.g. delays).